1. General Terms
1.1. These terms and conditions apply to all competitions, prize draws and giveaways (collectively referred to as "Promotions") organised by Duckworth Books ("Duckworth Books", "we", "us" or "our"), unless otherwise stated.
1.2. The promoter is Duckworth Books Ltd, trading as Duckworth Books, of 1 Golden Court, Richmond, TW9 1EU, United Kingdom ("the Promoter").
1.3. By entering a Promotion, participants agree to be bound by these terms and conditions and any additional terms stated in the relevant promotional materials.
1.4. Each Promotion will specify its entry requirements, opening and closing dates, prizes and winner selection process. These details form part of the applicable terms and conditions.
1.5. Where specific terms for an individual Promotion differ from these general terms, the specific terms will take precedence, provided they have been clearly communicated before entry.
2. Eligibility
2.1. Unless otherwise stated, Promotions are open to individuals aged 18 or over who are resident in the United Kingdom.
2.2. Employees of Duckworth Books, their immediate families and anyone professionally connected with the administration of the relevant Promotion are not eligible to enter.
2.3. Entrants must satisfy all eligibility requirements stated in the relevant promotional materials.
2.4. Duckworth Books reserves the right to request reasonable evidence of eligibility before awarding a prize.
3. How to Enter
3.1. Entry instructions will be clearly stated in the promotional materials, which may be published on Duckworth Books' website, social media channels, newsletters or other marketing platforms.
3.2. Entry is free and no purchase is necessary.
3.3. Entrants must complete the entry requirements specified in the relevant Promotion, which may include submitting a form, answering a question or interacting with a social media post.
3.4. Unless otherwise stated, each eligible person may submit one entry per Promotion.
3.5. Entries must be received between the published opening and closing dates. Entries received after the closing date will not be considered.
3.6. Duckworth Books cannot accept responsibility for entries not received due to technical problems or circumstances outside its reasonable control, but will take reasonable steps to administer each Promotion fairly.
3.7. Incomplete, fraudulent or otherwise invalid entries may be disqualified.
4. Prizes
4.1. The number, nature and description of prizes will be specified in the relevant promotional materials.
4.2. Unless otherwise stated, prizes are non-transferable, non-exchangeable and no cash alternative is available.
4.3. If a prize becomes unavailable due to circumstances outside Duckworth Books' reasonable control, Duckworth Books may provide a reasonable equivalent of the same nature and equal or greater value.
4.4. Any significant restrictions affecting a prize, including availability, delivery restrictions or expiry dates, will be clearly communicated before entry.
4.5. Unless otherwise stated, Duckworth Books will cover standard delivery costs to eligible UK addresses.
5. Winner Selection and Notification
5.1. For prize draws and giveaways, winners will be selected at random from all valid eligible entries received before the closing date, using a verifiably random computer process or by, or under the supervision of, an independent person.
5.2. For skill-based competitions, winners will be selected according to the judging criteria stated in the relevant promotional materials. Where judging involves subjective assessment, entries will be assessed by an independent judge or a panel including at least one demonstrably independent member. The names of judges will be available on request.
5.3. Winners will be notified using the contact method specified in the relevant Promotion, normally within 14 days of the closing date, unless otherwise stated.
5.4. Winners must respond within 14 days of the initial notification to confirm acceptance of their prize and provide any necessary delivery information.
5.5. Duckworth Books will make reasonable efforts to contact winners. If a winner does not respond within the stated period despite reasonable contact attempts, declines the prize or is found to be ineligible, Duckworth Books may select an alternative winner using the original selection method.
5.6. Prizes will normally be dispatched or provided within 30 days of the closing date. Where this is not possible, the expected fulfilment date will be stated in the relevant promotional materials.
6. Publication of Winners
6.1. To demonstrate that prizes have been awarded fairly, Duckworth Books may publish or make available limited information about winners, ordinarily their surname and county of residence and, where applicable, their winning entry.
6.2. Entrants may object to the publication or availability of this information, or request that the amount of information disclosed be reduced, by contacting info@duckworthbooks.com.
6.3. Duckworth Books will respect such requests where appropriate, although it may still be required to provide relevant information to the Advertising Standards Authority if challenged.
6.4. Winners will not be required to participate in additional promotional publicity unless this has been clearly stated before entry and is permitted by applicable law.
7. Privacy and Personal Information
7.1. Duckworth Books will process personal information collected in connection with Promotions in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, as amended.
7.2. Personal information will be used to administer Promotions, verify eligibility, select and contact winners, deliver prizes and comply with applicable legal obligations.
7.3. Personal information may be shared with trusted third parties, such as delivery providers or promotional partners, where reasonably necessary to administer a Promotion and in accordance with applicable data protection requirements.
7.4. Entry into a Promotion does not automatically constitute consent to receive marketing communications. Optional marketing communications will only be sent where Duckworth Books has an appropriate lawful basis and complies with applicable electronic marketing requirements.
7.5. Personal information will be retained only for as long as necessary for the purposes for which it was collected, including any applicable legal or regulatory requirements.
7.6. Further information about how Duckworth Books processes personal information, including individuals' rights, can be found in its Privacy Policy: https://duckworthbooks.co.uk/policies/privacy-policy
8. Social Media Promotions
8.1. Promotions may be advertised or administered through social media platforms, including Instagram, Facebook and TikTok.
8.2. Unless expressly stated otherwise, social media Promotions are not sponsored, endorsed, administered by or associated with the relevant social media platform.
8.3. Entrants must comply with the applicable platform's terms of use and community guidelines.
8.4. Duckworth Books will not request payment or financial details as a condition of claiming a prize. Winners should only respond to communications from Duckworth Books' official accounts or contact channels identified in the relevant Promotion.
9. Disqualification, Changes and Cancellation
9.1. Duckworth Books reserves the right to disqualify entrants where it has reasonable grounds to believe that they have submitted fraudulent or misleading information, used prohibited automated entry methods, attempted to manipulate the Promotion or otherwise breached its published terms.
9.2. Any decision to disqualify an entrant will be made fairly and reasonably, based on the eligibility and entry requirements communicated before participation.
9.3. Duckworth Books will make reasonable efforts to administer each Promotion as advertised.
9.4. Duckworth Books may amend, suspend or cancel a Promotion only where exceptional circumstances outside its reasonable control make this necessary and where permitted by applicable law and promotional marketing rules.
9.5. Any necessary changes will be communicated clearly and promptly, and Duckworth Books will take reasonable steps to avoid unfairly disadvantaging participants.
10. Liability and General Provisions
10.1. Nothing in these terms excludes or limits Duckworth Books' liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
10.2. Nothing in these terms affects entrants' statutory rights.
10.3. These terms are governed by the laws of England and Wales, subject to any mandatory legal protections applicable to entrants in other parts of the United Kingdom.
10.4. Entrants may bring legal proceedings in the courts available to them under applicable consumer protection and jurisdiction rules.
10.5. Questions or complaints relating to a Promotion may be directed to:
Duckworth Books
Email: info@duckworthbooks.com
Address: 1 Golden Court, Richmond, TW9 1EU, United Kingdom
Website: www.duckworthbooks.co.uk
